The Ultimate Guide on
How to Use Agency Express
Through our Agency Express portal, CFBNJ Network Partners can order food for their food pantry, soup kitchen, shelter or distribution as either a Pickup or Delivery order. Partners can also accept and edit government allocations. Below, you will find everything you need to know about how to use Agency Express.
Need assistance placing a pickup or delivery order for your food pantry? View the following steps:
Go to www.agencyexpress3.org
- User Name: First letter of your first name followed by your last name
- Example: JDoe
- Note: Some agencies may also have a number after their name
- Password: Provided after attending training
- Suggestion: Do not change your provided password.
- Program Code: 0058P followed by agency number.
- Example: If the agency number is A0183-03, then the program code would be 0058PA0183-03.
Please contact us if you dont’t know your number
Read Activity Status Alert
The activity status alert has notifications that change
Close by either selecting “Close” at the bottom left or the X at the top right.
Note: If you can’t close the pop-up notification, try zooming out of your webpage by going to your menu settings.
Schedule Your Appointment
Agency Express requires you to schedule your appointment before you place your order. This is as if you’re “ordering” your appointment time.
- At the top bar, go to Order Options
- Select Scheduler
Select Type: Appointment, Date, & Time
1. Choose either Pickup or Delivery
Delivery Only Instructions
Only select Delivery if you are a confirmed Agency Partner on our Delivery Calendar. If you are unsure or would like to be added, please call your Country Representative in Headquarters HS and Logistics Manager in Southern Branch EHT.
Select date & time
- This is NOT your confirmed time
- This only your confirmed date
- CFBNJ will then call you with a time range delivery
Pickup Only Instructions
Hillside
- Select Date and Time
- This is NOT your confirmed time
- This is your confirmed date
- CFBNJ will choose the earliest out of your timeslots
- CFBNJ will call you the day before to confirm your Pickup time
- Please select any date and time within these days and hours M-F 7-11 AM
- No confirmation from CFBNJ is required
- Arrive at your selected day and time
2. If you are placing multiple orders, you must schedule all appointments during this step.
- Note: Pickup appointments should be scheduled 30 minutes apart. This is just for our system, Everything will be available for the first time slot you selected.
- Note: Agency Express system required Delivery appointments to be schedule 1 hour apart. Actual orders will be scheduled for delivery at the 1st time slot selected.
3. Select Reserve.
4. You will receive a pop-up notification that your Reservation/Appointment is successful. Click ok.
Select Items
- At the top bar, under Order Options, select Shopping List.
- Under Order Quantify, type in the quantity of the items you are ordering.
Add to Cart
- Select Add to Cart at the top or bottom of the page.
- Select OK to close pop-up notification
- Note: The pop-up notification is displayed to notify you of any errors or if the order was successful.
Check Out
- Select Check Out at top or bottom of the page. This will take you to the order’s page.
- Add your order date & time:
- Select the calendar icon. The only date that will show is the one you selected in the scheduler in the beginning of their process.
- Select the time. The only time that will show is the one you selected in the scheduler in the beginning of this process.
Review Order & Update Cart
Select Update Cart. This confirms that all your items are still available and that all edits you made are updated and saved.
Submit Order
After your order is submitted, it will be processed through Agency Express and then sent to our team at CFBNJ.
- Pop-up notification at the top confirms your submission. Click OK.
- Select Submit Cart
- Second pop-up notification at the top confirms that your order has been submitted. Click OK.
- We will process and approve your order and contact you if necessary.
Common Mistakes When Using Agency Express
Question: When picking a date, why are some or all the dates crossed out?
- If it’s the beginning or end of the month: We operate on a monthly basis of evaluating our inventory to plan ahead, ensuring everyone who wants food gets food for the following month. Select the arrow for the following month. The calendar for the next month may be ready and available for you to place orders for the following month.
- You did not select “Scheduler” to schedule your appointment. Go back to the beginning of the tutorial to schedule your pickup delivery.
Question: Why is there an error on an item I want?
There are a few possibilities:
- You did not select Update Cart before adding all items to your cart.
- This item could have been added by another agency at a similar time and it is no longer available.
- Lastly, although this item is showing, it is not available to you based on your qualifications, but it is still showing Agency Express. Call us for support.
Question: I tried to place my order on Agency Express, but all the dates are crossed out. What can I do to fix this?
To place an order on Agency Express, you must first go to the scheduler to schedule an appointment.
Question: Why Can't I place an order for next month?
We work in the current calendar month. The next month will open at the end of the current month. For example, we will open April’s calendar the last week of March.
Contact Your
Network Engagement Specialist
Fill out the form below to contact our team: